Shipping Policy
Thank you for shopping with Pivot Athletics.
We are committed to delivering premium custom sportswear with reliable processing and shipping services. Please review the information below before placing your order.
1) Shipping Destinations
We currently ship to:
United States
International destinations (availability may vary by country)
If your location isn’t available at checkout, it means we’re unable to ship there at this time.
2) Order Processing Time (Made-to-Order)
All products are made-to-order and personalized specifically for each customer.
Processing (production) time typically takes:
7-9 business days for production
Additional time may be required during holidays or high-demand seasons
Once your order has been completed, it will be shipped as soon as possible.
3) Shipping Time (Estimated Delivery)
Delivery times are estimates and begin after your order has been processed and shipped.
United States
Standard Shipping: 8-11 business days
International Orders
Estimated delivery: 12-20 business days (depending on destination country)
Shipping times may vary due to factors outside our control, including:
Carrier delays
Weather conditions
Customs processing (for international orders)
Holiday seasons
4) Shipping Costs
Shipping rates are calculated at checkout based on:
Delivery location
Order size/weight
Shipping method selected (if applicable)
We may occasionally offer free shipping promotions on qualifying orders. Any promotional terms will be displayed on our store when available.
5) Shipping Carrier
We use reputable shipping carriers depending on destination and service availability. Carrier details may vary by order.
6) Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number (when available).
Please allow 1–3 business days for tracking information to update after you receive the confirmation email.
7) Custom & Personalized Items (Important)
Because our products are custom-made and personalized, production begins shortly after an order is placed.
Please carefully review the following before completing your purchase:
Name spelling
Number selection
Shipping address
Pivot Athletics is not responsible for customer-entered personalization errors.
8) Lost, Stolen, or Delayed Packages
We are not responsible for:
Lost or stolen packages marked as delivered by the carrier
Delays caused by shipping carriers, weather, customs, or peak-season disruptions
Incorrect or incomplete shipping addresses provided by customers
If you experience a delivery issue, please contact us and we will do our best to assist you.
9) Incorrect Address
If an incorrect shipping address is entered:
Please contact us immediately after placing your order
Address changes may not be possible once production begins
Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.
10) Contact Us
If you have any questions regarding shipping, please contact us. Email: support@pivotathlectics.com
We appreciate your support and thank you for shopping with Pivot Athletics.