Privacy Policy
Pivot Athletics (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from pivotathlectics.com (the “Site”).
By using our Site, you agree to the practices described in this Privacy Policy.
1) Information We Collect
When you visit the Site, we may collect the following types of information:
A. Information you provide to us
Contact details: name, email address, phone number
Shipping details: shipping address and delivery instructions
Order information: items purchased, size, customization/personalization details (e.g., name/number), order notes
Customer support: messages and information you share when contacting us
B. Payment information
Payments are processed securely by our payment providers (for example, Shopify Payments, PayPal, or other providers available at checkout).
We do not store your full credit/debit card number. Payment providers may collect and process your payment details according to their own policies.
C. Automatically collected information
Device and usage data: IP address, browser type, time zone, device identifiers
Site activity: pages viewed, products viewed, actions taken, referral source
Cookies and similar technologies (see Section 6)
2) How We Use Your Information
We use your information to:
Process and fulfill orders (including production of custom items, payment, shipping, and delivery)
Communicate with you about your order, shipping updates, and customer service requests
Prevent fraud and secure transactions
Improve our Site, products, and customer experience
Send marketing communications (only where permitted by law and/or with your consent; you can opt out anytime)
3) How We Share Your Information
We may share your information with trusted third parties only as necessary to operate our business, including:
E-commerce platform (Shopify) to host our store and manage orders
Payment processors to process transactions
Shipping and logistics partners to deliver orders and provide tracking
Analytics and marketing providers (e.g., advertising and analytics tools) to measure performance and improve marketing (where applicable)
We may also disclose your information:
To comply with legal obligations (laws, regulations, court orders)
To protect our rights, property, and safety, or the rights of others
In connection with a business transfer (e.g., merger, acquisition)
4) Data Retention
We retain personal information only as long as needed to:
Provide services and fulfill orders
Maintain business records and comply with legal requirements
Resolve disputes and enforce our agreements
5) Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information, such as:
Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data (subject to legal/business requirements)
Opt out of marketing emails at any time by using the unsubscribe link in our emails
To make a request, contact us using the information in Section 10.
6) Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enable core website functions (such as cart and checkout)
Remember preferences
Understand how visitors use the Site
Support advertising and marketing (where applicable)
You can control cookies through your browser settings. Disabling cookies may affect certain site features.
7) International Visitors
If you access our Site from outside the United States, your information may be transferred to and processed in countries where we or our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.
8) Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.
9) Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
10) Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, contact us at:
Email: support@pivotathlectics.com
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective date.”